SYNCHRONY on a credit report: Synchrony Bank
SYNCHRONY is Synchrony Bank, one of the largest US banks ($115.2 billion in assets), headquartered in Draper, UT.
How to contact Synchrony Bank
- Phone: 866-419-4096 [3] (customer service line on its own website)
- Pay online or sign in: synchrony.com/consumer-resources/pay-as-guest [3]
- Address: 170 W Election Rd, Draper, UT 84020 [1]
- Website: synchronybank.com [1]
Synchrony Bank at a glance
Complaints to the CFPB about Synchrony Financial
The CFPB has received 84,600 complaints about Synchrony Financial, 16,285 of them in the 12 months to October 9, 2026 with the latest on October 1, 2026, and the company answered 99% on time. [2]
The CFPB publishes complaints without confirming the facts in them.
| Most common issue | Complaints | Share |
|---|---|---|
| Incorrect information on your report | 10,226 | 12% |
| Problem with a purchase shown on your statement | 8,295 | 10% |
| Improper use of your report | 7,718 | 9% |
| Fees or interest | 6,459 | 8% |
| Attempts to collect debt not owed | 4,381 | 5% |
Every code this company uses is listed on its main page (SYNCHRONY BANK).
Checking this account
Your report (free at AnnualCreditReport.com) shows Synchrony Bank's address for this account; if something on it is wrong, dispute it with the bureau that shows it and with Synchrony Bank.