CAP ONE on a credit report: Capital One
CAP ONE is Capital One, National Association, one of the largest US banks ($662.2 billion in assets), headquartered in Mclean, VA.
How to contact Capital One
- Phone: 877-383-4802 [3] (customer service line on its own website)
- Pay online or sign in: verified.capitalone.com/auth/signin [3]
- Address: 1680 Capital One Dr, Mclean, VA 22102 [1]
- Website: capitalone.com [1]
Capital One at a glance
Complaints to the CFPB about Capital One Financial
The CFPB has received 173,923 complaints about Capital One Financial Corporation, 33,629 of them in the 12 months to October 8, 2026 with the latest on October 7, 2026, and the company answered 100% on time. [2]
The CFPB publishes complaints without confirming the facts in them.
| Most common issue | Complaints | Share |
|---|---|---|
| Incorrect information on your report | 28,224 | 16% |
| Improper use of your report | 18,385 | 11% |
| Managing an account | 14,503 | 8% |
| Problem with a purchase shown on your statement | 13,769 | 8% |
| Getting a credit card | 7,439 | 4% |
Every code this company uses is listed on its main page (CAP ONE AUTO).
Checking this account
Your report (free at AnnualCreditReport.com) shows Capital One's address for this account; if something on it is wrong, dispute it with the bureau that shows it and with Capital One.