NAVIENT on a credit report: Navient
NAVIENT is Navient, a student loan servicer.
If it is a federal loan, StudentAid.gov shows which company services it now.
How to contact Navient
- Website: navient.com [2]
Complaints to the CFPB about Navient Solutions
The CFPB has received 43,761 complaints about Navient Solutions, LLC, 637 of them in the 12 months to October 8, 2026 with the latest on October 6, 2026, and the company answered 100% on time. [1]
The CFPB publishes complaints without confirming the facts in them.
| Most common issue | Complaints | Share |
|---|---|---|
| Dealing with your lender or servicer | 11,800 | 27% |
| Dealing with my lender or servicer | 8,561 | 20% |
| Struggling to repay your loan | 5,944 | 14% |
| Can't repay my loan | 4,868 | 11% |
| Incorrect information on your report | 3,242 | 7% |
Every code this company uses is listed on its main page (NAVIENT SOLUTIONS INC).
Checking this account
Your report (free at AnnualCreditReport.com) shows Navient's address for this account; if something on it is wrong, dispute it with the bureau that shows it and with Navient.