CITIBANK on a credit report: Citibank
CITIBANK is Citibank, National Association, one of the largest US banks ($2 trillion in assets), headquartered in Sioux Falls, SD.
It also appears as CITIFLEX, CITBANKNA, CITIBNKN/A, CITBANK, CITIMTG, CITIBANK N A, CITIBANK NA, CITIBANK,N.A and 6 other codes.
How to contact Citibank
- Phone: 800-950-5114 [3] (credit card customer service line on its own website)
- Payment address: PO Box 70166, Philadelphia, PA 19176-0166 [3]
- Mailing address: P.O. Box 6500, Sioux Falls, SD 57117 [3]
- Website: citibank.com [1]
Citibank at a glance
Complaints to the CFPB about Citibank
The CFPB has received 142,940 complaints about Citibank, N.A., 23,430 of them in the 12 months to October 8, 2026 with the latest on October 2, 2026, and the company answered 100% on time. [2]
The CFPB publishes complaints without confirming the facts in them.
| Most common issue | Complaints | Share |
|---|---|---|
| Problem with a purchase shown on your statement | 17,984 | 13% |
| Incorrect information on your report | 11,975 | 8% |
| Managing an account | 11,753 | 8% |
| Improper use of your report | 6,851 | 5% |
| Other features, terms, or problems | 6,398 | 4% |
Pages for the other report codes this company uses:
Checking this account
Your report (free at AnnualCreditReport.com) shows Citibank's address for this account; if something on it is wrong, dispute it with the bureau that shows it and with Citibank.