CAP1/NEIMN on a credit report: Capital One
CAP1/NEIMN is a store or co-branded credit card issued by Capital One, National Association; the part after the slash usually names the retailer.
How to contact Capital One
- Phone: 800-227-4825 [3] (customer service line on its own website)
- Pay online or sign in: verified.capitalone.com/auth/signin [3]
- Payment address: PO Box 71083, Charlotte, NC 28272-1083 [3]
- Mailing address: PO Box 30285, Salt Lake City, UT 84130-0285 [3]
Capital One at a glance
Complaints to the CFPB about Capital One Financial
The CFPB has received 173,923 complaints filed under Capital One Financial Corporation (all its accounts, not only CAP1/NEIMN), 33,629 of them in the 12 months to October 8, 2026 with the latest on October 7, 2026, and the company answered 100% on time. [2]
The CFPB publishes complaints without confirming the facts in them.
| Most common issue | Complaints | Share |
|---|---|---|
| Incorrect information on your report | 28,224 | 16% |
| Improper use of your report | 18,385 | 11% |
| Managing an account | 14,503 | 8% |
| Problem with a purchase shown on your statement | 13,769 | 8% |
| Getting a credit card | 7,439 | 4% |
Every code this company uses is listed on its main page (CAPITAL ONE/BEST BUY).
Checking this account
Questions about the account go to Capital One, the issuer; a wrong detail on the report can be disputed with the bureau that shows it and with Capital One.