ACS/NELNET on a credit report: ACS Education Services
ACS/NELNET is ACS Education Services, a student loan servicer.
If it is a federal loan, StudentAid.gov shows which company services it now.
Complaints to the CFPB about ACS Education Services
The CFPB has received 1,385 complaints filed under ACS Education Services (all its accounts, not only ACS/NELNET), 7 of them in the 12 months to October 9, 2026 with the latest on September 29, 2026, and the company answered 95% on time. [1]
The CFPB publishes complaints without confirming the facts in them.
| Most common issue | Complaints | Share |
|---|---|---|
| Dealing with my lender or servicer | 453 | 33% |
| Dealing with your lender or servicer | 310 | 22% |
| Repaying your loan | 162 | 12% |
| Can't repay my loan | 138 | 10% |
| Incorrect information on your report | 114 | 8% |
Every code this company uses is listed on its main page (ACS/STUDENT FUND GRP).
Checking this account
Your report (free at AnnualCreditReport.com) shows ACS Education Services's address for this account; if something on it is wrong, dispute it with the bureau that shows it and with ACS Education Services.