MOHELA/SOFI on a credit report: MOHELA
MOHELA/SOFI is MOHELA, a student loan servicer.
If it is a federal loan, StudentAid.gov shows which company services it now.
Complaints to the CFPB about MOHELA
The CFPB has received 29,810 complaints filed under MOHELA (all its accounts, not only MOHELA/SOFI), 8,945 of them in the 12 months to October 8, 2026 with the latest on October 6, 2026, and the company answered 64% on time. [1]
The CFPB publishes complaints without confirming the facts in them.
| Most common issue | Complaints | Share |
|---|---|---|
| Dealing with your lender or servicer | 18,237 | 61% |
| Incorrect information on your report | 4,169 | 14% |
| Struggling to repay your loan | 3,594 | 12% |
| Improper use of your report | 1,331 | 4% |
| Problem with a company's investigation into an existing problem | 890 | 3% |
Every code this company uses is listed on its main page (MOHELA/DEPT OF ED).
Checking this account
Your report (free at AnnualCreditReport.com) shows MOHELA's address for this account; if something on it is wrong, dispute it with the bureau that shows it and with MOHELA.