MOHELA on a credit report: MOHELA
MOHELA is MOHELA, a student loan servicer.
If it is a federal loan, StudentAid.gov shows which company services it now.
How to contact MOHELA
- Phone: 888-866-4352 [2] (customer service line on its own website)
- Pay online or sign in: mohela.com/DL/secure/borrower/onlinePayment/OLPPaymentScheduling.aspx [2]
- Payment address: P.O. Box 790233, St. Louis, MO 63179-0233 [2]
- Mailing address: 633 Spirit Drive, Chesterfield, MO 63005-1243 [2]
Complaints to the CFPB about MOHELA
The CFPB has received 29,810 complaints filed under MOHELA (all its accounts, not only MOHELA), 8,945 of them in the 12 months to October 8, 2026 with the latest on October 6, 2026, and the company answered 64% on time. [1]
The CFPB publishes complaints without confirming the facts in them.
| Most common issue | Complaints | Share |
|---|---|---|
| Dealing with your lender or servicer | 18,237 | 61% |
| Incorrect information on your report | 4,169 | 14% |
| Struggling to repay your loan | 3,594 | 12% |
| Improper use of your report | 1,331 | 4% |
| Problem with a company's investigation into an existing problem | 890 | 3% |
Every code this company uses is listed on its main page (MOHELA/DEPT OF ED).
Checking this account
Your report (free at AnnualCreditReport.com) shows MOHELA's address for this account; if something on it is wrong, dispute it with the bureau that shows it and with MOHELA.