AES / PHEAA: American Education Services (PHEAA)

AES / PHEAA is American Education Services (PHEAA), a student loan servicer.

If it is a federal loan, StudentAid.gov shows which company services it now.

It also appears as AES/NAVIENT/JAMESTOWN, AES/AES GRANTS SPCL, AES/GOAL FINANCIAL, AES/RBS CITIZENS NA, AES/SUNTRUST BANK, AES/PNC NATL CITY, AES/BELA-US BANK, AES/CHASE BANK and 47 other codes.

Complaints to the CFPB about AES/PHEAA

The CFPB has received 16,562 complaints about AES/PHEAA, 306 of them in the 12 months to October 8, 2026 with the latest on October 6, 2026, and the company answered 100% on time. [1]

The CFPB publishes complaints without confirming the facts in them.

Most common issueComplaintsShare
Dealing with your lender or servicer7,23144%
Dealing with my lender or servicer2,13113%
Incorrect information on your report2,01312%
Struggling to repay your loan1,2337%
Problem with a credit reporting company's investigation into an existing problem9055%

Checking this account

Your report (free at AnnualCreditReport.com) shows American Education Services's address for this account; if something on it is wrong, dispute it with the bureau that shows it and with American Education Services.

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<a href="https://explaincredit.com/student-loan-debt/aes-pheaa">https://explaincredit.com/student-loan-debt/aes-pheaa</a>