NELNET LOANS on a credit report: Nelnet
NELNET LOANS is Nelnet, a student loan servicer.
If it is a federal loan, StudentAid.gov shows which company services it now.
How to contact Nelnet
- Phone: 888-486-4722 [3] (customer service line on its own website)
- Pay online or sign in: nelnet.studentaid.gov/payments/payflow/schedule [3]
- Mailing address: P.O. Box 82561, Lincoln, NE 68501-2561 [3]
- Website: nelnet.com [2]
Complaints to the CFPB about Nelnet
The CFPB has received 28,026 complaints filed under Nelnet, Inc. (all its accounts, not only NELNET LOANS), 6,662 of them in the 12 months to October 8, 2026 with the latest on September 27, 2026, and the company answered 100% on time. [1]
The CFPB publishes complaints without confirming the facts in them.
| Most common issue | Complaints | Share |
|---|---|---|
| Dealing with your lender or servicer | 9,148 | 33% |
| Incorrect information on your report | 7,169 | 26% |
| Improper use of your report | 2,650 | 9% |
| Struggling to repay your loan | 2,621 | 9% |
| Problem with a company's investigation into an existing problem | 1,769 | 6% |
Every code this company uses is listed on its main page (NELNET).
Checking this account
Your report (free at AnnualCreditReport.com) shows Nelnet's address for this account; if something on it is wrong, dispute it with the bureau that shows it and with Nelnet.