UPGRADE INC on a credit report: Upgrade
UPGRADE INC is Upgrade, Inc., a personal loan lender.
How to contact Upgrade
- Phone: 844-319-3909 [2] (customer service line on its own website)
- Pay online or sign in: upgrade.com/portal [2]
- Address: 275 Battery Street, 23rd Floor San Francisco, CA 94111 [2]
- Website: upgrade.com [2]
Complaints to the CFPB about Upgrade
The CFPB has received 4,948 complaints about Upgrade, Inc., 1,858 of them in the 12 months to October 8, 2026 with the latest on September 22, 2026, and the company answered 100% on time. [1]
The CFPB publishes complaints without confirming the facts in them.
| Most common issue | Complaints | Share |
|---|---|---|
| Incorrect information on your report | 1,198 | 24% |
| Took or threatened to take negative or legal action | 433 | 9% |
| Attempts to collect debt not owed | 408 | 8% |
| Improper use of your report | 391 | 8% |
| Problem with a company's investigation into an existing problem | 362 | 7% |
Checking this account
Your report (free at AnnualCreditReport.com) shows Upgrade's address for this account; if something on it is wrong, dispute it with the bureau that shows it and with Upgrade.