NELNET on a credit report: Nelnet
NELNET is Nelnet, a student loan servicer.
If it is a federal loan, StudentAid.gov shows which company services it now.
How to contact Nelnet
- Phone: 888-486-4722 [3] (customer service line on its own website)
- Pay online or sign in: nelnet.studentaid.gov/payments/payflow/schedule [3]
- Mailing address: P.O. Box 82561, Lincoln, NE 68501-2561 [3]
- Website: nelnet.com [2]
Complaints to the CFPB about Nelnet
The CFPB has received 28,026 complaints about Nelnet, Inc., 6,662 of them in the 12 months to October 8, 2026 with the latest on September 27, 2026, and the company answered 100% on time. [1]
The CFPB publishes complaints without confirming the facts in them.
| Most common issue | Complaints | Share |
|---|---|---|
| Dealing with your lender or servicer | 9,148 | 33% |
| Incorrect information on your report | 7,169 | 26% |
| Improper use of your report | 2,650 | 9% |
| Struggling to repay your loan | 2,621 | 9% |
| Problem with a company's investigation into an existing problem | 1,769 | 6% |
Pages for the other report codes this company uses:
Checking this account
Your report (free at AnnualCreditReport.com) shows Nelnet's address for this account; if something on it is wrong, dispute it with the bureau that shows it and with Nelnet.