EDFINANCIAL on a credit report: Edfinancial Services
EDFINANCIAL is Edfinancial Services, a student loan servicer.
If it is a federal loan, StudentAid.gov shows which company services it now.
How to contact Edfinancial Services
- Phone: 855-337-6884 [2] (customer service line on its own website)
- Pay online or sign in: myaccount.edfinancial.studentaid.gov [2]
- Mailing address: P.O. Box 36008, Knoxville, TN 37930-6008 [2]
Complaints to the CFPB about EdFinancial Services
The CFPB has received 9,734 complaints about EdFinancial Services, 2,749 of them in the 12 months to October 8, 2026 with the latest on October 1, 2026, and the company answered 78% on time. [1]
The CFPB publishes complaints without confirming the facts in them.
| Most common issue | Complaints | Share |
|---|---|---|
| Dealing with your lender or servicer | 4,345 | 45% |
| Incorrect information on your report | 2,275 | 23% |
| Improper use of your report | 830 | 9% |
| Struggling to repay your loan | 732 | 8% |
| Problem with a company's investigation into an existing problem | 583 | 6% |
Every code this company uses is listed on its main page (EDFINANCIAL SERVICES L).
Checking this account
Your report (free at AnnualCreditReport.com) shows Edfinancial Services's address for this account; if something on it is wrong, dispute it with the bureau that shows it and with Edfinancial Services.