BBY/CBNA on a credit report: Best Buy card from Citibank
BBY/CBNA is the Best Buy credit card.
It is issued by Citibank, National Association, which is why the code pairs the bank's abbreviation with the store's.
Citibank at a glance
Complaints to the CFPB about Citibank
The CFPB has received 142,940 complaints filed under Citibank, N.A. (all its accounts, not only BBY/CBNA), 23,430 of them in the 12 months to October 8, 2026 with the latest on October 2, 2026, and the company answered 100% on time. [2]
The CFPB publishes complaints without confirming the facts in them.
| Most common issue | Complaints | Share |
|---|---|---|
| Problem with a purchase shown on your statement | 17,984 | 13% |
| Incorrect information on your report | 11,975 | 8% |
| Managing an account | 11,753 | 8% |
| Improper use of your report | 6,851 | 5% |
| Other features, terms, or problems | 6,398 | 4% |
Every code this company uses is listed on its main page (BRAND SOURCE/CITI CBNA).
Checking this account
Questions about the account go to Citibank, the issuer; a wrong detail on the report can be disputed with the bureau that shows it and with Citibank.