What does BBY/CBNA mean on my credit report?

Learn about BBY/CBNA, an creditor offering loans for financial assistance. Check the impact to your credit report and financial status.

Updated January 1, 2023
Header image

What is BBY/CBNA?

BBY/CBNA is shorthand for Credit Karma LLC, with the company name being Credit Karma, LLC

Putting ourselves at the centre, making progress is difficult work; that’s why we believe in a world where technology and data can help people improve their financial situation altogether. In addition to this, Ken established Multilytics marketing in 2006 and has a BA degree in Mathematics and Economics from Boston University.

BBY/CBNA is a Creditor provider. They could be on your report for a number of reasons, for example:

  • ⚫ You missed a repayment.

  • ⚫ You opened an account with Credit Karma LLC.

  • ⚫ You opened a credit card / loan / mortgage with this company.

  • ⚫ Someone fraudulently opened a credit line under your name.

About the account

The account is classified under the following METRO2 categories:

  • ⚫ Credit Card
  • ⚫ Collection Agency/Attorney

How do I contact them?

Here is the current contact details for Credit Karma LLC:


  • 11605 N Community House Rd, Charlotte, NC 28277, United States





Credit Karma offers the ability to make payments using a credit card, personal loan, auto loan, mortgage, etc. Credit Karma also offers free credit monitoring, as well as recommendations and product offerings to help users save money. Users can make payments online, through the app, or using a wire transfer. There are no penalties for late or missed payments.

Question Answer
Do they offer a monthly payment plan? Yes
Can I make payments over the phone? Yes
Can I make payments online? Yes
Do they offer a discount for automatic payments? No
Can I make a payment using a mobile app? Yes
Can I make a payment using a prepaid debit card? Yes
Can I make a payment using a wire transfer? Yes

Forgiveness and Cancellation

Credit Karma does not offer loan forgiveness. They provide access to credit scores, reports, and product recommendations, and they get paid by the bank or lender if a user takes out a product through one of their recommendations. Additionally, Credit Karma provides free credit monitoring and other features.Credit Karma does not offer loan consolidation. They offer credit cards, personal loans, auto loans, home loans, online saving, credit builder, and credit monitoring services. They do not offer loan consolidation.To qualify for loan forgiveness under President Biden’s plan, borrowers must fill out an application and provide income data to the Department of Education if it’s not already on file. Up to $20,000 of federal student loans can be canceled for those who qualify.

Question Answer
Do they offer loan forgiveness? No
Do they offer loan consolidation? No

How to Apply

Credit Karma offers the ability to apply for personal loans online and through their mobile app. Credit Karma provides access to credit scores and reports, product recommendations, and free credit monitoring.

Question Answer
Can I apply for a loan online? Yes
Can I apply for a loan over a phone call? No
Can I apply for a loan in person? No
Can I apply for a loan using a mobile app? Yes
Can I apply for a loan with a cosigner? Yes

IdentityIQ Report Example

  • This is an example of what this creditor will look like on your IdentityIQ report.

BBY/CBNA IdentityIQ Report

Will this affect my credit score?

Whether this account affects your credit score depends on a variety of factors, such as:

  • Account Open Date: If you opened this account recently it will impact your credit, the only way to prevent this from impacting your credit score is to remove the account from your report.
  • Derogatory Markings: If this account has any derogatory markings such as: Lates, Charge Offs, Collections and others.

However, there are could be some potential positive aspects to this account which could lead to improving your credit score, such as:

  • Account Age: If your account is quite old, then the age of it will positively impact your credit score
  • Repayment History: If the account has no Late Payments, Charge off Payments, then it may reflect a positive impact onto your credit score.

Can it be removed from my credit report?

Yes, with the right strategy, you will be able to remove any account from your report. But you have to be careful to ensure that the account is negative to begin with, or it will negatively impact your credit score.

However, removing a negative account will positively impact your credit score, allowing you to open new credit lines and potentially removing bad debt.

How do I remove BBY/CBNA from my credit report?

You can send a dispute letter to the credit bureaus to remove this account from your report. You must send a dispute letter to all three credit bureaus, as they are legally required to remove the account from your report if it is found to be inaccurate. For best results you should send a dispute letter to the credit bureaus via certified mail, this will ensure that you have a legal record of the communication.