ED FINANCIAL/ESA on a credit report: Edfinancial Services
ED FINANCIAL/ESA is Edfinancial Services, a student loan servicer.
If it is a federal loan, StudentAid.gov shows which company services it now.
How to contact Edfinancial Services
- Phone: 855-337-6884 [2] (customer service line on its own website)
- Pay online or sign in: myaccount.edfinancial.studentaid.gov [2]
- Mailing address: P.O. Box 36008, Knoxville, TN 37930-6008 [2]
Complaints to the CFPB about EdFinancial Services
The CFPB has received 9,734 complaints filed under EdFinancial Services (all its accounts, not only ED FINANCIAL/ESA), 2,749 of them in the 12 months to October 8, 2026 with the latest on October 1, 2026, and the company answered 78% on time. [1]
The CFPB publishes complaints without confirming the facts in them.
| Most common issue | Complaints | Share |
|---|---|---|
| Dealing with your lender or servicer | 4,345 | 45% |
| Incorrect information on your report | 2,275 | 23% |
| Improper use of your report | 830 | 9% |
| Struggling to repay your loan | 732 | 8% |
| Problem with a company's investigation into an existing problem | 583 | 6% |
Every code this company uses is listed on its main page (EDFINANCIAL SERVICES L).
Checking this account
Your report (free at AnnualCreditReport.com) shows Edfinancial Services's address for this account; if something on it is wrong, dispute it with the bureau that shows it and with Edfinancial Services.