CBNA on a credit report: Citibank
CBNA is a store or co-branded credit card issued by Citibank, National Association.
Citibank at a glance
Complaints to the CFPB about Citibank
The CFPB has received 142,940 complaints filed under Citibank, N.A. (all its accounts, not only CBNA), 23,430 of them in the 12 months to October 8, 2026 with the latest on October 2, 2026, and the company answered 100% on time. [2]
The CFPB publishes complaints without confirming the facts in them.
| Most common issue | Complaints | Share |
|---|---|---|
| Problem with a purchase shown on your statement | 17,984 | 13% |
| Incorrect information on your report | 11,975 | 8% |
| Managing an account | 11,753 | 8% |
| Improper use of your report | 6,851 | 5% |
| Other features, terms, or problems | 6,398 | 4% |
Every code this company uses is listed on its main page (BRAND SOURCE/CITI CBNA).
Checking this account
Questions about the account go to Citibank, the issuer; a wrong detail on the report can be disputed with the bureau that shows it and with Citibank.